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Exchange Policy

ALL SALES FINAL.​

At this time, Trunk & Tail does not accept returns. One-time exchanges may be permitted if the item you purchased is defective. Our items are carefully handmade, and you may notice slight variations in color or shape. These variations should not be misconstrued as flaws or defects.

If you receive a defective item, please contact Trunk & Tail within 14 calendar days from the date of purchase with details of your order, the product in question, and the defect. We will respond in a timely manner to discuss options available for an exchange, if permitted.
 
TO BE ELIGIBLE FOR AN EXCHANGE:
  • The item must be unused and in the same condition that you received it
  • Your item must be in the original packaging and/or have all original tags still attached
  • You must provide a copy of the original receipt or proof of purchase 
If your item is eligible for an exchange, you must return the original item to our mailing address within 30 calendar days from the date of your purchase. If 30 days have passed since your purchase, unfortunately, Trunk & Tail cannot offer you an exchange. Our mailing address can be found at the bottom of this policy or on our Contact Us page. Once Trunk & Tail receives your item, we will inspect it and notify you that your returned item has been received. Trunk & Tail will immediately notify you on the status of your exchange after inspecting the item.

Exchanges
PLEASE REVIEW OUR SIZING GUIDES ON EACH T-SHIRT LISTING PRIOR TO MAKING A PURCHASE. Trunk & Tail understands clothing fits each individual differently, so we do offer one-time exchanges for t-shirts that do not fit as expected. The one-time exchange must be for the same artwork design, unless otherwise approved by Trunk & Tail; however, you may select a different cut than originally purchased (i.e. Unisex Cut vs. Women’s Cut). The one-time exchange must also be for a size and/or cut that Trunk & Tail currently has in stock, unless we inform you that additional stock will be available within a reasonable timeframe.
 
OUR CANDLES ARE FRAGILE. Although Trunk & Tail packages each item carefully prior to shipping, accidents can happen. For this reason, Trunk & Tail offers one-time replacements for unlit, broken candles. The one-time exchange must be for the original scent and wick type purchased, unless otherwise approved by Trunk & Tail. The one-time exchange must also be for a scent and wick type that Trunk & Tail currently has in stock, unless we inform you that additional stock will be available within a reasonable timeframe.
 
Shipping Costs
In the event an exchange is permitted, you will be responsible for paying for your own shipping costs for returning your original item. INITIAL SHIPPING COSTS AND RETURN SHIPPING COSTS ARE NON­REFUNDABLE.
 
Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Trunk & Tail does not guarantee that we will receive your returned item.
 
ONLY ITEMS THAT HAVE BEEN PURCHASED DIRECTLY FROM TRUNK & TAIL, EITHER ONLINE OR AT AN EVENT WHERE TRUNK & TAIL IS PHYSICALLY SELLING ITEMS, CAN BE EXCHANGED BY TRUNK & TAIL. TRUNK & TAIL PRODUCTS PURCHASED THROUGH OTHER RETAILERS MUST BE RETURNED IN ACCORDANCE WITH THEIR RESPECTIVE RETURNS AND REFUNDS POLICY.
 
Trunk & Tail takes any potential defects or personal dissatisfaction with our products very seriously. In order to continue improving our products, please share any and all feedback that can help Trunk & Tail exceed expectations in the future. Trunk & Tail reserves the right to make exceptions to this policy when necessary, but our ultimate goal is to ensure our customers are pleased with their purchases.
 
Contact Us
Trunk & Tail welcomes your questions or comments regarding the Exchange Policy:

​Mailing Address:
Trunk & Tail, LLC
5231 NE Antioch Rd #301
Kansas City, Missouri 64119
 
Email Address:
info@trunkandtail.com
   
Effective as of October 17, 2018