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FAQ

T-shirt FAQ
Are your shirts really that soft?
Yes! Our shirts are made from tri-blend and dual-blend fabrics—ring-spun cotton, polyester, and rayon—they’re the softest shirts around.
 
What type of inks do you use?
We use soft-touch inks that aren't super heavy. We suggest you buy two—one to sleep in and one to wear out of the house.
 
Are your sizes accurate?
Our unisex sizes are fairly true-to-size. Our petite shirts run very small—so we suggest you use the sizing chart to make sure it's a great fit.

 

Candle FAQ
Candle Safety Tips

  • Never burn a candle unattended.
  • Never burn a candle on or near anything flammable.
  • Keep candles out of the reach of children.
  • Keep wick trimmed to 1/4 inch.
  • Do not touch candle glass—it may be hot when burning.
  • Place candle on a stable, heat-resistant surface.
  • Keep wax pool free of debris, including wick trimmings.
  • Burn candles in a well-ventilated room.
  • Do not use a candle as a night light.
  • Extinguish a candle if it repeatedly smokes or if the flame gets too high.
  • Do not extinguish a candle with water.
What kind of wax do you use?
We use all-natural soy wax—here’s why:
  • Yes—soy wax: it’s renewable, contains no toxins, carcinogens or pollutants, burns cleaner and cooler, which means it lasts longer
  • No—paraffin wax: it’s a petroleum by-product
  • No—beeswax: we need bees busy pollenating—save the bees!
  • No—palm wax: it’s linked to deforestation and climate change—save the rainforests!

Why are all of your candles the same color?
We keep as many extra ingredients out of candles as possible, including pigments and dyes.
 
Are all-cotton and wooden wicks better than lead-based wicks?
Absolutely. And if you didn’t know that a lot of candles have lead-based wicks, then we’re so glad you found our site. Some lower-end candle manufacturers use lead-based wicks and we all know how bad that stuff is in paint. Why would we want to burn it in our homes? All of our wicks are 100% cotton or wooden.
 
My wooden wick is crackling and popping—is this normal?
Yes! It crackles the same as a camp fire does, only on a much smaller scale. Remember to keep the wicks trimmed to 1/4 inch.
 
Help—my wooden wick candle is changing color!
Don't worry—your candle is perfectly normal, and there is nothing to be concerned about. You're witnessing a natural process, without chemicals. The combustion caused by burning a candle naturally colors the melted wax and is completely normal. If you burn a wood-wick candle and this doesn't happen, there might be chemicals or dyes at work!

Help—my wooden wick candle won't light.
Gently knock off the carbon and relight.
 
Your candles don't smell super strong—why is that?
Our candles are scented with natural fragrance oils. We purposely choose more subtle, mature scents. Soy wax doesn't hold scent as well as other chemical-based waxes. We could add more chemicals to our candles to make them smell stronger, but we keep as many chemicals as we can out of our candles. Most importantly, your nose adjusts without you noticing. If you leave the room and return, you will notice that it had a nice scent all along.
 
Some candle manufacturers make their candles super-strong so they can attempt to mask other smells—that isn’t us. Our candles won’t mask any odors, as we do not add any chemical additives to deodorize or use unnatural scents that contain harsh chemicals. Our goal is to simply add to your already beautiful home.

How long do your candles burn?
People leave candles lit for different amounts of time, so burn times vary. For our 10.5 oz. cotton wick candles, you can expect a burn time of about 55+ hours. For wooden wicks, you should see 60+ hours. Remember that when you burn a candle, you should burn it for a few hours—melting the wax to the edge (or close). This will allow you to take full advantage of the entire candle, and it will also increase the overall scent throw due to the larger pool of melted wax. Our votives burn about 10+ hours.

 

Refunds & Exchanges FAQ
Can I return my purchase?
All sales are final—you cannot return your item. We take extreme care in making all products and are confident and hopeful you will like them as much as we do.

My shirt doesn't fit.
If your shirt doesn't fit, we are happy to exchange it for a size that will fit. Simply contact us within 14 days of your original purchase date to let us know you would like to make an exchange. Once we confirm receipt of your message, mail us back your shirt within 30 days from the original purchase date, along with what size you'd like, and we'll replace the shirt. We do ask that you cover the cost of return postage, and we'll do the same and pay the postage when we mail you the replacement shirt. But please measure and follow our sizing guides, we'll only exchange a shirt once. Mail exchange shirts to:

Trunk & Tail LLC
5231 NE Antioch Road, #301
Kansas City, MO 64119

My candle arrived broken!
We are so sorry! We take a lot of steps to ensure safe travel for our candles, but we know postage can be rough on items. If your candle arrived broken, we are happy to replace it. Simply email us a photo of your broken, unlit candle and we'll send you a replacement.

 

Nonprofit Donation FAQ
Do you really donate 10% of your proceeds to nonprofits?
We sure do! We believe in promoting community and helping our neighbors. We encourage social responsibility and think you should, too!
 
How do you choose nonprofits?
We choose nonprofits that are dear to our hearts. If you have a great nonprofit that you think we should support, recommend a nonprofit.
 
Can I get a tax deduction?
Unfortunately, you cannot receive a tax deduction from the donation. Just know that not only did you buy a local, handmade item, but you supported a nonprofit, too! And that should make you feel good.