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Terms and Conditions

Agreement between User and TrunkAndTail.com
Welcome to TrunkAndTail.com. The TrunkAndTail.com website (the "Site") is comprised of various web pages operated by Trunk & Tail, LLC ("Trunk & Tail"). TrunkAndTail.com is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the "Terms"). Your use of TrunkAndTail.com constitutes your agreement to all such Terms. Please read these terms carefully and keep a copy of them for your reference.
 
TrunkAndTail.com is an E-Commerce Site.
 
Trunk & Tail produces hand-made items including candles, ornaments, coasters, and other home and garden decor. Trunk & Tail also sells custom designed t-shirts and accessories that have a Midwestern and/or Kansas City theme. All items will be available for purchase based on inventory. Items and pricing are subject to change from time to time.
 
Privacy
Your use of TrunkAndTail.com is subject to Trunk & Tail's Privacy Policy. Please review our Privacy Policy, which also governs the Site and informs users of our data collection practices.
 
Electronic Communications
Visiting TrunkAndTail.com or sending emails to Trunk & Tail constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.
 
Children Under Thirteen
Trunk & Tail does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use TrunkAndTail.com only with permission of a parent or guardian.
 
Return/Exchange Policy
At this time, Trunk & Tail does not accept returns or exchanges unless the item you purchased is defective. Our items are carefully handmade, and you may notice slight variations in color or shape. These variations should not be misconstrued as flaws or defects.

If you receive a defective item, you MUST contact Trunk & Tail within 14 calendar days from the date of purchase with details of your order, the product in question, and the defect. We will respond in a timely manner to discuss options available for a return or to exchange the item if necessary.
 
TO BE ELIGIBLE FOR A RETURN OR EXCHANGE:
  • The item must be unused and in the same condition that you received it
  • Your item must be in the original packaging and/or have all original tags still attached
  • You must provide a copy of the original receipt or proof of purchase
If your item is eligible for a return or exchange, you must return the item to our mailing address within 30 calendar days from the date of your purchase. IF 30 DAYS HAVE GONE BY SINCE YOUR PURCHASE, UNFORTUNATELY TRUNK & TAIL CANNOT OFFER YOU A REFUND OR EXCHANGE. Our mailing address can be found at the bottom of this policy or on our Contact Us page. Once Trunk & Tail receives your item, we will inspect it and notify you that your returned item has been received. Trunk & Tail will immediately notify you on the status of your refund or exchange after inspecting the item.

Refunds
If your return is approved, Trunk & Tail will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Exchanges
PLEASE REVIEW OUR SIZING GUIDES ON EACH T-SHIRT LISTING PRIOR TO MAKING A PURCHASE. Trunk & Tail understands clothing fits each individual differently, so we do offer one-time exchanges for t-shirts that do not fit as expected. The one-time exchange must be for the same artwork design, unless otherwise approved by Trunk & Tail; however, you may select a different cut than originally purchased (i.e. Unisex Cut vs. Women’s Cut). The one-time exchange must also be for a size and/or cut that Trunk & Tail currently has in stock, unless we inform you that additional stock will be available within a reasonable timeframe.
 
OUR CANDLES ARE FRAGILE. Although Trunk & Tail packages each item carefully prior to shipping, accidents can happen. For this reason, Trunk & Tail offers one-time replacements for unlit, broken candles. The one-time exchange must be for the original scent and wick type purchased, unless otherwise approved by Trunk & Tail. The one-time exchange must also be for a scent and wick type that Trunk & Tail currently has in stock, unless we inform you that additional stock will be available within a reasonable timeframe.
 
Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. INITIAL SHIPPING COSTS AND RETURN SHIPPING COSTS ARE NON­REFUNDABLE. If you receive a refund, the cost of any shipping will be deducted from your refund.
 
Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. TRUNK & TAIL DOES NOT GUARANTEE THAT WE WILL RECEIVE YOUR RETURNED ITEM.
 
ONLY ITEMS THAT HAVE BEEN PURCHASED DIRECTLY FROM TRUNK & TAIL, EITHER ONLINE OR AT AN EVENT WHERE TRUNK & TAIL IS PHYSICALLY SELLING ITEMS, CAN BE RETURNED TO TRUNK & TAIL. TRUNK & TAIL PRODUCTS PURCHASED THROUGH OTHER RETAILERS MUST BE RETURNED IN ACCORDANCE WITH THEIR RESPECTIVE RETURNS AND REFUNDS POLICY.
 
Trunk & Tail takes any potential defects or personal dissatisfaction with our products very seriously. In order to continue improving our products, please share any and all feedback that can help Trunk & Tail exceed expectations in the future. Trunk & Tail reserves the right to make exceptions to this policy when necessary, but our ultimate goal is to ensure our customers are pleased with their purchases.
 
Links to Third Party Sites/Third Party Services
TrunkAndTail.com may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of Trunk & Tail and Trunk & Tail is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Trunk & Tail is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Trunk & Tail of the site or any association with its operators.
 
Certain services made available via TrunkAndTail.com are delivered by third party sites and organizations. By using any product, service or functionality originating from the TrunkAndTail.com domain, you hereby acknowledge and consent that Trunk & Tail may share such information and data with any third party with whom Trunk & Tail has a contractual relationship to provide the requested product, service or functionality on behalf of TrunkAndTail.com users and customers.
 
No Unlawful or Prohibited Use/Intellectual Property 
You are granted a non-exclusive, non-transferable, revocable license to access and use TrunkAndTail.com strictly in accordance with these terms of use. As a condition of your use of the Site, you warrant to Trunk & Tail that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use the Site in any manner which could damage, disable, overburden, or impair the Site or interfere with any other party's use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site.
 
All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of Trunk & Tail or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.
 
You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. Trunk & Tail content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use and will make no other use of the content without the express written permission of Trunk & Tail and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of Trunk & Tail or our licensors except as expressly authorized by these Terms.
 
Use of Communication Services
The Site may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, "Communication Services"). You agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service.
 
By way of example, and not as a limitation, you agree that when using a Communication Service, you will not: defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others; publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information; upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents; upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer; advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages; conduct or forward surveys, contests, pyramid schemes or chain letters; download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner; falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded; restrict or inhibit any other user from using and enjoying the Communication Services; violate any code of conduct or other guidelines which may be applicable for any particular Communication Service; harvest or otherwise collect information about others, including e-mail addresses, without their consent; violate any applicable laws or regulations.
 
Trunk & Tail has no obligation to monitor the Communication Services. However, Trunk & Tail reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. Trunk & Tail reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever.
 
Trunk & Tail reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Trunk & Tail's sole discretion.
 
Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. Trunk & Tail does not control or endorse the content, messages or information found in any Communication Service and, therefore, Trunk & Tail specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts are not authorized Trunk & Tail spokespersons, and their views do not necessarily reflect those of Trunk & Tail.
 
Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you upload the materials.
 
Materials Provided to TrunkAndTail.com or Posted on Any Trunk & Tail Web Page
Trunk & Tail does not claim ownership of the materials you provide to TrunkAndTail.com (including feedback and suggestions) or post, upload, input or submit to any Trunk & Tail Site or our associated services (collectively "Submissions"). However, by posting, uploading, inputting, providing or submitting your Submission you are granting Trunk & Tail, our affiliated companies and necessary sublicensees permission to use your Submission in connection with the operation of their Internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission.
 
No compensation will be paid with respect to the use of your Submission, as provided herein. Trunk & Tail is under no obligation to post or use any Submission you may provide and may remove any Submission at any time in Trunk & Tail's sole discretion.
 
By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.
 
Third Party Accounts
You will be able to connect your Trunk & Tail account to third party accounts. By connecting your Trunk & Tail account to your third-party account, you acknowledge and agree that you are consenting to the continuous release of information about you to others (in accordance with your privacy settings on those third-party sites). If you do not want information about you to be shared in this manner, do not use this feature.
 
International Users
The Service is controlled, operated and administered by Trunk & Tail from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the Trunk & Tail Content accessed through TrunkAndTail.com in any country or in any manner prohibited by any applicable laws, restrictions or regulations.
 
Indemnification
You agree to indemnify, defend and hold harmless Trunk & Tail, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorney's fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. Trunk & Tail reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Trunk & Tail in asserting any available defenses.
 
Liability Disclaimer
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. TRUNK & TAIL, LLC AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME.
 
TRUNK & TAIL, LLC AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. TRUNK & TAIL, LLC AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
 
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TRUNK & TAIL, LLC AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE, WITH THE DELAY OR INABILITY TO USE THE SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF TRUNK & TAIL, LLC OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE.
 
Termination/Access Restriction 
Trunk & Tail reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of Missouri and you hereby consent to the exclusive jurisdiction and venue of courts in Missouri in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.
 
You agree that no joint venture, partnership, employment, or agency relationship exists between you and Trunk & Tail as a result of this agreement or use of the Site. Trunk & Tail's performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Trunk & Tail's right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by Trunk & Tail with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
 
Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Trunk & Tail with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Trunk & Tail with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.
 
Changes to Terms
Trunk & Tail reserves the right, in its sole discretion, to change the Terms under which TrunkAndTail.com is offered. The most current version of the Terms will supersede all previous versions. Trunk & Tail encourages you to periodically review the Terms to stay informed of our updates.
 
Contact Us
Trunk & Tail welcomes your questions or comments regarding the Terms:

Mailing Address:
Trunk & Tail, LLC
5231 NE Antioch Rd #301
Kansas City, Missouri 64119
 
Email Address:
info@trunkandtail.com
   
Effective as of February 11, 2018